Company Profile: dnata (Dubai National Air Travel Agency)
Overview
dnata, short for Dubai National Air Travel Agency, is one of the world’s largest and most trusted providers of air services, offering ground handling, cargo, travel, and flight catering services across six continents. Established in 1959 in Dubai, UAE, dnata is a subsidiary of the Emirates Group and plays a crucial role in supporting airline operations and the global aviation ecosystem. Known for operational excellence, safety, and innovation, dnata services more than 300 airlines at over 120 airports worldwide.
Corporate Information
- Company Name: dnata (Dubai National Air Travel Agency)
- Parent Company: The Emirates Group
- Founded: 1959
- Headquarters: Dubai, United Arab Emirates
- Global Presence: Operations in 35+ countries across six continents
- Website: www.dnata.com
Business Divisions
- dnata Ground Handling
- Passenger and ramp services
- Aircraft servicing and baggage handling
- Turnaround coordination and crew support
- dnata Cargo
- Cargo handling and freight management
- Cool chain and pharmaceutical logistics
- Dangerous goods and live animal handling
- dnata Catering
- In-flight catering and hospitality services
- Over 110 million meals served annually
- Customized menu design for airlines worldwide
- dnata Travel
- Retail and corporate travel services
- Tour operations and travel technology solutions
- Partnerships with airlines, hotels, and travel suppliers
Key Strengths
- Serves over 300 airline customers
- Employs more than 40,000 people globally
- Strong safety culture and ISO-certified operations
- Advanced digital and automation systems
- Award-winning customer service and reliability
Global Operations
dnata has a growing presence in major global aviation hubs including:
- United Kingdom (London Heathrow, Manchester)
- United States (Dallas, New York, San Francisco)
- Australia (Sydney, Melbourne, Brisbane)
- Europe (Amsterdam, Zurich, Geneva)
- Middle East & Asia (Dubai, Singapore, Karachi, Colombo)
Sustainability and Innovation
dnata is committed to reducing its environmental impact through:
- Investment in electric ground support equipment (eGSE)
- Waste and water management programs
- Sustainable catering practices
- Carbon emission tracking and reduction initiatives
Mission Statement
“To deliver safe, efficient, and innovative air and travel services that exceed customer expectations and set industry benchmarks for quality, reliability, and sustainability.”
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Senior Operations Support Agent
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Supervisor Passenger Services,
Senior Passenger Services Agent
Facilities & Engineering Executive
